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We’re so glad you’re here! At Smoothe, we believe that great skincare deserves to be experienced by everyone, and we’re here to help you along your journey to smoother, healthier skin. If you have any questions, concerns, or simply want to reach out to say hello, we’re just a message away!
Business Address: 2027 S Vrain St, Denver, Colorado, 80219, United States
Warehouse Address: Eduard-Kittenberger-Gasse 53, Wien, 1230, Austria
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📸 Instagram: @smootheskincare.official
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info@smootheskincare.com
We respond to all inquiries within 5 hours during business hours
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Common Questions About the Smoothe Skin Care

Getting Started: Begin with clean, dry skin. Start with 1-2 sessions per week, allowing 48-72 hours between treatments. Apply gentle pressure and roll in different directions (vertical, horizontal, and diagonal) over each area 4-6 times.
Best Practices: Always sanitize your device before and after use with rubbing alcohol. Apply a hydrating serum or vitamin C serum after treatment for enhanced results. Avoid the eye area and any active breakouts.
Post-Treatment Care: Your skin may appear slightly red for 24-48 hours - this is normal. Use gentle, fragrance-free moisturizers and always apply SPF 30+ during the day following treatment.
Timeline: Most users notice improved skin texture and radiance within 2-3 weeks of consistent use. Significant improvements in fine lines, pore size, and overall skin tone typically appear after 6-8 weeks of regular treatment.
What to Expect: Enhanced collagen production leads to firmer, more youthful-looking skin. You'll see reduced appearance of acne scars, fine lines, enlarged pores, and improved overall skin texture and brightness.
Long-term Benefits: With consistent use over 3-6 months, users report dramatically improved skin elasticity, reduced signs of aging, and a more even complexion. Results continue to improve with regular maintenance treatments.
Needle Specifications: Our professional-grade microneedling system features 0.25mm stainless steel needles - the optimal length for safe at-home use while maximizing effectiveness.
Device Features: The ergonomic handle ensures comfortable grip and precise control. The 192-needle head covers maximum surface area efficiently. Made with medical-grade materials and titanium-coated needles for durability and hygiene.
Compatibility: Works excellently with vitamin C serums, hyaluronic acid, and peptide treatments. The device is suitable for all skin types and can be used on face, neck, and décolletage. Replace the needle head every 3-4 months for optimal performance.
Processing Time: Orders are processed within 1-2 business days. You'll receive a tracking confirmation email once your order ships with detailed tracking information.
Shipping Options: Free standard shipping (5-7 business days) on all orders.
International Shipping: We ship worldwide! International orders typically arrive within 7-14 business days. All duties and customs fees are included in shipping costs - no surprise charges at delivery.
Order Changes: Need to modify your order? Contact us within 2 hours of placing your order and we'll do our best to accommodate changes before processing.
60-Day Money-Back Guarantee: We're so confident in your results that we offer a full 60-day money-back guarantee. If you're not completely satisfied with your Smoothe System, return it for a full refund - no questions asked.
Return Process: Simply contact our customer service team to initiate a return. We'll provide a prepaid return label, and your refund will be processed within 5-7 business days of receiving your return.
Warranty Coverage: Your Smoothe System comes with a 1-year manufacturer's warranty covering any defects in materials or workmanship. Replacement needle heads are covered for 60 days.
Satisfaction Promise: Over 94% of our customers are thrilled with their results, but your satisfaction is our top priority. We'll work with you to ensure you achieve the skin transformation you're looking for.