FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

How long will it take to receive my order?

Our delivery process consists of two main stages:

Processing Time (24-48 hours):

  • Includes order confirmation, adjustments, quality checks, and packaging.

Delivery Time (Approximately 7-10 Business Days):

  • This is the time it takes for your order to be shipped from our international distribution center to your location.

Estimated delivery times for major regions:

  • USA / Canada / Australia: 7-10 business days.

Please note: These delivery estimates do not account for potential delays caused by customs or duties. During peak periods such as New Year, Black Friday, or Valentine's Day, delivery times may be extended.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the U.S. No hidden fees, just smooth delivery to your doorstep.

What is Priority Processing?

For just $1.99, you can select Priority Processing, which will help speed up your order processing. Plus, you'll get tracking updates throughout the delivery process.

Can I track my order?

Absolutely! Once your order ships, you’ll receive an email with a tracking number. You can track your package by visiting our Tracking Page.

What if my package is lost or damaged?

We offer shipping insurance that covers loss, theft, or damage during transit. If you experience any issues, please contact us immediately at info@smootheskincare.com. We’ll help resolve the problem as quickly as possible.

Find answers about our products

Products Information

How many needle heads and serums come in each box, and how often should I use them?

Our Micro Infusion Kits ensure a fresh, clean treatment every time. All needle heads and serums are single‑use and should be discarded after each session. Here’s what’s included in each box:

  • 1‑Month Kit: 2 sterile needle heads, 2 serum vials (2 treatments total)
  • 2‑Month Kit: 4 sterile needle heads, 4 serum vials (4 treatments total)
  • 3‑Month Kit: 6 sterile needle heads, 6 serum vials (6 treatments total)

Use one needle head and one serum vial per session. Schedule treatments every two weeks, and never reuse a head or vial.

Are the needle heads reusable?

No. You should only use each needle head one time. Using it again can make it dirty and less helpful. After each treatment, throw the needle head away so you stay safe and get the best results.

How does it work?

Our Micro‑Delivery System uses tiny, cosmetic‑grade touchpoints to gently open little channels in your skin. This helps the serum absorb deeper where it’s needed most. The serum is packed with hydrating hyaluronic acid and collagen‑supporting peptides to help your skin look smoother, firmer, and more radiant—especially in spots where creams may not reach as well. With regular use, you may notice fewer fine lines, fewer wrinkles, and a more even skin texture.

How fast will I see results?

Many people notice smoother, more hydrated skin right away—sometimes after just one treatment. Deeper changes, like softer fine lines and an even skin texture, usually show up after 4–6 sessions over about 12 weeks. Sticking to a regular routine gives you the best long‑term firmness and glow.

Does this work for men too?

Yes! Our Micro Infusion Kit is safe and effective for everyone—including men. It helps even out skin tone, smooth rough patches, and soften fine lines, so everyone can enjoy a refreshed, smoother complexion.

Is it safe for all skin types?

Yes! You can use our Micro Infusion Kit on any skin type—even sensitive skin. If you have a skin condition or any concerns, please check with your doctor or a licensed healthcare provider before you begin.

Does it work around the eyes, lips, and neck?

Yes! You can use the kit on most areas showing fine lines—like your cheeks, jawline, and neck.

  • EYES: Keep the needle head at least 3 cm (about ½ inch) away from your eyelids and waterline.
  • LIPS: Gently stamp the device directly on your lips for extra hydration.
  • NECK: Feel free to roll or stamp along your neck where you see lines.

Is there any downtime?

There’s very little downtime with the Micro Infusion Kit. You may see mild redness or feel a bit of sensitivity right after your session, but it usually fades within a few hours or at most by the next day. To help your skin heal, skip makeup, direct sun, and strong skincare products for about 24 hours post‑treatment.

Can I use hyaluronic acid or retinol after using the Micro Infusion Kit?

Yes—you can apply your gentle, hydrating hyaluronic acid creams or serums the night after your treatment. These products help calm and moisturize your skin, boosting the benefits of each session. For stronger actives like retinol, glycolic acid, or salicylic acid, please wait 24–48 hours before reintroducing them. This short break gives your skin time to settle and reduces the chance of redness or irritation. After that, you’re free to return to your full skincare routine. Always follow the complete aftercare steps we provide for the best, long‑lasting results.

Is there a 60‑day money‑back guarantee with the 1‑ or 2‑month supply?

Yes, we offer a 60‑day money‑back guarantee on all Micro Infusion Kit purchases, including the 1‑month and 2‑month supplies.

If you’d like a refund, simply email our support team at info@smootheskincare.com within 60 days of your purchase, and we’ll process your refund right away—no questions asked.

Does it help improve the appearance of deep wrinkles?

Yes! Our Micro Infusion Kit works to boost moisture deep within your skin and support collagen production, so even pronounced lines begin to soften. Because deeper wrinkles take more time to remodel, most people see gradual, noticeable improvement with regular use over 3–6 months. Staying consistent with your treatments and following our care guide is key to long‑term smoothing and firmer skin.

Does it help improve the appearance of scars?

Yes! The Micro Infusion Kit can help soften the look of surface scars—like acne marks or minor bumps in your skin. With regular use, many women notice smoother, more even skin over time. Deeper scars may take longer to fade, so be patient and stick with your routine for best results. And remember, every order is backed by our 60‑day money‑back guarantee for worry‑free trial.

Is it easy to do? Are there good instructions?

Yes! Using the Micro Infusion Kit takes just 5–10 minutes per session. Every order includes clear, step‑by‑step video instructions plus a handy printed guide. You’ll see exactly how to prepare the device, apply the serum, and complete your aftercare. Even if this is your first time, the simple directions make it quick and stress‑free to get professional‑looking results at home.

Who should use the Micro Infusion Kit?

As we get older, our skin makes less collagen and can look dull or lined. This kit is perfect for adults ages 25 to 80 who want to refresh their skin at home. It helps smooth fine lines, soften wrinkles, fade dark spots, and even out texture—working on all skin types. If you have serious conditions like rosacea, eczema, or aggressive acne, please check with your doctor before you start.

Can I use the Micro Infusion Kit if I’ve had cosmetic injections?

Yes—you can, but please wait at least two weeks after your injections before using the kit. This short break gives your Botox or fillers time to settle and helps you get the best results. If you’re unsure, feel free to check with your injector or healthcare provider first.

What are the ingredients?

Collagen Peptides

Holds moisture deep in your skin to keep it plump, soft, and glowing.

Hyaluronic Acid

Holds moisture deep in your skin to keep it plump, soft, and glowing.

Bitter Orange Flower Oil

Brightens dull skin tone and provides gentle calming support, perfect for sensitive areas.

Glycerin

Attracts and locks in water to soften and protect your skin’s surface against dryness.

Can I combine the Micro Infusion Kit with red light therapy or RF lasers?

Yes—you can safely use red light therapy or RF laser treatments alongside your Micro Infusion sessions. Just give your skin at least two nights to rest after a micro infusion before trying light or laser therapy.

This quick break helps your skin heal and makes each treatment more effective. Always follow our aftercare steps for the best, most glowing results!

How much area does one treatment cover? Is it enough for face and neck?

Yes—each serum vial and needle head give you more than enough to treat your entire face and neck in one session.

You may find a little extra serum left over after you finish. Gently massage any leftover onto your décolletage or other areas that need extra moisture to get the most from every drop.

"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Smoothe!"

Sofia R. Alberta, USA.